Conflict Resolution / Negotiation Skills

Conflict Management Self Assessment
Personal Reactions to Conflict
Preparing to Negotiate
Facilitating Conflict Mapping Technique
Recognizing Issues / Identifying Options
Communication / Influencing Strategies
Listening to Learn
Inquiry: Questioning Techniques
Reframing to be Heard
Steps to Effective Negotiation
Applications: Applying Techniques to Real Life Cases

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Vice President, Korn Ferry International